If the issue remains after that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":Īlso, please provide the information requested in the following link as well: Restart and install the latest Intel® Driver & Support Assistant tool version: So please, as you mentioned, go ahead and run the Intel® Driver & Support Assistant Uninstaller version 23.4.39.9: We are sorry to hear about this issue and we will be more than glad to assist you with this matter.įor this scenario, and in reference to your question, yes, the program should update itself as it used to be, but there may be instances when an error occurs during the download or installation of an update with Intel® DSA: Ljmacri , Thank you for posting in the Intel® Communities Support. Is this now expected behaviour where Intel DSA v23.4.x and higher can no longer auto-update, or is it time for me to wipe v23.3.25.6 off my system with the Intel Driver & Support Assistant Uninstaller and then reinstall with the latest Intel-Driver-and-Support-Assistant-Installer.exe offered at ĭell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v0.2008-0.2007 * Malwarebytes Premium v4.6.4.286- * Macrium Reflect Free v * Firefox v118.0.2 * Microsoft Edge v1.60 * Intel Driver & Support Assistant v23.3.25.6 Before launching Intel DSA I confirmed that the Intel Driver & SupportAssistant service (DSAService) and Intel Driver & SupportAssistant Updater service (DSAUpdateService) were both running, and after launching I could see Intel DSA v23.3.25.6 running in my system tray. I also browsed to with my MS Edge browser (all browser extensions disabled) and had the same result. I use Firefox as my default browser and launching Intel DSA v23.3.25.6 with all my browser extensions disabled did not help. I launched the outdated Intel Driver & Support Assistant (DSA) v23.3.25.6 today and instead of auto-updating to the current v23.4.39.9 it failed to detect that Intel DSA was already installed and offered the latest Intel-Driver-and-Support-Assistant-Installer.exe.
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